If you have questions or concerns regarding this statement, you should first contact springboardstore.com via email at email@example.com or by mail to:
Online Store Administrator
Springboard Media Headquarters
121 S. 13th St
Philadelphia, PA 19107
Information we may gather from you:
When you visit www.springboardstore.com, we may collect information about your visit. We may collect your IP address (or the address of your proxy), browser type, domain name, and we may log the length of time of your visit and the number of times you visit and purchase from us. Generally, electronic information of this nature is used to gather aggregate non-specific demographic information about our visitors and generally such information is used to personalize the information you see displayed on this site. To the extent provided, your IP Address may also be used to help identify your computer so that we can make your visit to our site more enjoyable. Your IP address (or the address of your proxy) is not at all linked to any personal identifiable information.
Depending on the nature of your visit to our site, we may collect your contact information (including, for example, your email address) and if you are making a purchase, we will require you to provide us with billing and financial information (like your address, phone number and credit account or credit card number). We may use third parties to verify and authorize credit card transactions made through this site. The billing address and phone number you provide will generally only be used for verification purposes, while your email address may be used for multiple purposes, including, verification, log in and email order confirmations. We may use your contact information to send you information about order status or additional offers. In certain instances, you have the option of opting out of any communication from us by sending an email to firstname.lastname@example.org. Be advised, however, that without providing such information, you will be unable to place an order on our site.
Special Relationships/Third Party Links
Links provided on this site to third party sites are provided solely as a convenience to you and the provision of a link to a third party site does not constitute an endorsement by springboardstore.com of such third party site or its provider or any of the content, products or services contained or offered in such third party site. springboardstore.com makes no representation or warranty, express, implied or otherwise, concerning the accuracy, availability or lawfulness of any third party site. The links to each third party site are provided for reference and as citations and are not intended to state or imply that springboardstore.com is affiliated or associated with, or legally authorized to use, any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol or material contained in the link. Please note that when you click on one of these links, you are 'clicking' to another web site. We encourage you to read the privacy statement and policies of those linked sites as their terms and policies may differ from ours. We are not responsible for the terms, policies or practices or the content of any third party site.
When you place orders or access your personal account information on this site, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We use our reasonable efforts to protect the data we collect from you against unauthorized access. We have very strict policies and procedures designed to protect your privacy and the integrity of your personal account information. All personnel of springboardstore.com with access to personal information are aware of our policies. When you place a repair order through this site (or at our retail location(s)), we may share your personal account information with our repair vendors. When performing repairs involving parts and/or services of Apple Computer, Inc. ("Apple"), we will be required to share your personal account information with Apple. When you place an order through this site, you may be connected to a third party site for payment processing; the policies of such third party site may apply to the processing of your transaction. We cannot be responsible to the policies of any third party sites. We reserve the right to use any personal account information in connection with our investigation of fraud.
During the online ordering process, we will endeavor to permit you to review, change, or delete the information that you have submitted. We encourage you to update your information whenever it changes. You may ask to have the information in your my account be deleted or removed; however, because we keep track of past purchases, information relating to past purchased may not be deleted.
This site gives users the following options for changing and modifying information previously provided.
1. Online at www.springboardstore.com.
2. You can send email to email@example.com.
3. You can send mail to the following postal address:
Customer Service - Online Store
Springboard Media Headquarters
121 S. 13th St
Philadelphia, PA 19107
We welcome your questions and comments. Please send e-mails to firstname.lastname@example.org or call us at (888) 988-7717.
Required Disclosure of Information
Though we make every effort to preserve your privacy, we may be required to disclose personal information pursuant to applicable law. We will make such disclosure when we have a good-faith belief that such disclosure or other action is necessary to comply with applicable law or legal process served on us.
If you have any questions about the terms set forth herein, our practices, or your dealings with this site, please feel free to contact us at:
121 S. 13th St
Philadelphia, PA 19107
Terms and Conditions
Hours of Operation
springboardstore.com is available to take your calls 10 a.m. - 6 p.m. (EST), 5 days a week, Monday-Friday, at 888-988-7717. Additionally, you can use the Contact Us feature to send us a question, compliment or concern. All electronic correspondence will be answered within 24 hours.
Limitation of Sales to the United States
Delivery is not available outside the continental United States.
End Users Only
springboardstore.com sells its products for end users only. Resellers, or those looking to purchase products with the intent to resell products, are not eligible to purchase. springboardstore.com retains the right to cancel any order it believes to have been made with the intent to resell or redistribute products. Any account believed to be used for this purpose is subject to cancellation.
Electronic Software Downloads
Electronic or downloadable products, including electronic gift certificates, rebates and coupon codes, are authorized by the credit card you provide at the time of sale. Once springboardstore.com acquires this credit card authorization, you will receive an email with a link to begin downloading your product. If the download is interrupted, and you are unable to start your download again, please call us at 888-988-7717 during normal business hours to obtain an additional download link.
All electronic or downloadable products are non-refundable.
Custom-Configured and Built-to-Order Products
springboardstore.com allows customers to custom-configure certain products. Custom-ordered products are non-returnable and cannot be changed, modified or canceled. Please review your order carefully before submitting it. (are these designated as such in their product descriptions? If not, we should list them here)
A variety of payment options are offered for your convenience. springboardstore.com accepts Visa, MasterCard, Discover, and American Express, PayPal, and debit/check cards, provided they can be processed as a credit card.
Upon placing an order, springboardstore.com will seek an authorization for the amount of your order. Your card will be charged the full amount at the time of processing and shipment.
springboardstore.com accepts payments through PayPal accounts. If you are a PayPal member, and would like to use your account to purchase items at springboardstore.com, please follow the PayPal links during the checkout process.
Sales tax is calculated and added to your order based on your shipping address and applicable tax rate at the time of shipment.
Tax Exempt Orders
If you are placing your orders on behalf of a tax exempt organization, either during the account set-up process or prior to placing your first order, please contact a springboardstore.com customer service agent to assist you in configuring a tax exempt account.
All tax exempt accounts must provide certification from the state to which the order is being shipped. The name of the individual placing the order must exactly match the name on the tax exemption certificate. springboardstore.com does not accept federal tax exemption certificates.
springboardstore.com offers four convenient shipping options:
Same Day Delivery - This option is free on all orders greater than $100 and deliverable to addresses within the city limits of Philadelphia, PA. All in-stock orders placed before 3 p.m., EST, within the city limits of Philadelphia, PA, qualify for same-day delivery, Monday-Thursday. Any order placed after 3 p.m. Friday, or placed on Saturday and Sunday, will typically be delivered on Monday. You will receive a confirmation email when the order is en route to be delivered. All same-day deliveries require a signature upon receipt.
Standard Shipping - UPS Ground Shipping is free on all orders greater than $50. Products shipped via standard service are typically delivered within 6 business days after shipment. Upon shipment, you will receive a notification email and tracking numbers for your packages.
2-Day Shipping - For an additional charge, springboardstore.com offers this expedited shipping option for most products. Products shipped via two-day service, prior to 3 p.m., EST, are typically delivered by 4:30 p.m., local time, two business days after shipment. For example, an order placed at 2 p.m. on a Tuesday, could be expected to arrive by Thursday at 4:30.p.m., provided all items are in stock at the time of your order.
Overnight Delivery - For an additional charge, springboardstore.com offers this expedited shipping option for most products. Products shipped prior to 3 p.m., EST, are typically delivered by 3 p.m., local time, one business day after shipment.
All above estimates pertain to transit times only and do not apply until the product leaves springboardstore.com. Once your order leaves our facilities, springboardstore.com cannot assume liability for late deliveries, regardless of the shipment method you specify.
Signature Required. Once your order is prepared for shipment or is shipped, we are unable to change the shipping address. Title and risk of loss to all products passes to you upon delivery.
Undeliverable Packages. Occasionally a package may be returned to springboardstore.com as undeliverable. In the event the carrier returns an undeliverable package to springboardstore.com, you will be notified via email and phone, using the primary email address and primary phone number in your customer account file. Should springboardstore.com be unable to reach you within 7 business days to discuss alternative shipping options (with the exception of any non-returnable products, such as built-to-order products), your order will be refunded back to the original card of purchase.
Failed Delivery Attempts. springboardstore.com’s carriers make three attempts to deliver a package. Should all three delivery attempts fail, the carrier will return the package to springboardstore.com. For all same day delivery attempts, you will be notified by email when order is en route. The cost of same-day delivery includes only 1 attempt. Any further attempts will result in additional fees. When placing an order for same-day delivery, please note any date and time requirements in the field provided for special delivery instructions.
Shipping Refunds. If you pay for expedited shipping and do not receive your shipment on time, please contact springboardstore.com by accessing your Account Information screen, selecting Order History, choosing the specific order in question, and sending a Help Desk note.
Incorrect or Damaged Items . If you receive the wrong products or any of your order incurs damage during shipment, please contact springboardstore.com by accessing your Account Information screen, selecting Order History, choosing the specific order in question, and sending a Help Desk note. In order to process damage claims in some cases, springboardstore.com may request photographs be taken of damaged goods and corresponding original packaging.
springboardstore.com processes all orders received during business hours, 5 days a week. Business hours are 10 a.m. - 6 p.m. (EST), Monday through Friday. Any orders placed outside of normal business hours are processed the following day*. In-stock orders placed on the weekend, deliverable outside of Philadelphia, PA, ship promptly the following Monday.
Only same-day delivery orders placed Monday-Friday before 3 p.m. are guaranteed to be processed the day an order is received.
To provide adequate delivery time, any order for in-stock items eligible for same-day shipping must be received before 3 p.m. (EST), pending payment processing.
*Monday-Thursday. Any orders placed after 6 p.m. Friday will be processed the following Monday.
springboardstore.com offers competitive prices on Apple products, selected sale items, and third-party products. Your total order price will include the price of the product on the day of shipping, plus any applicable sales tax and shipping charges. springboardstore.com reserves the right to change prices for products displayed at springboardstore.com, at any time, and particularly to correct pricing errors appearing on springboardstore.com
Should springboardstore.com reduce its price on any shipped product within 7 calendar days of shipment, you may request a refund or credit for the difference by contacting contact springboardstore.com Sales Support at 888-988-7717, or using the Help Desk feature in your Order History. You must contact springboardstore.com to receive a credit or refund.
springboardstore.com makes every effort to ship your product according to the estimated times quoted at checkout. Estimated shipping times include normal business days only, Monday through Friday, excluding federal holidays.
Although springboardstore.com makes every effort to ship your order according to quoted times provided, shipping dates may change due to supply fluctuation. If the estimated shipping date changes, springboardstore.com will contact you via email and provide you with a revised shipping estimate.
Due to the popularity of some products, springboardmediastore.com reserves the right to limit or change quantities eligible for purchase, at any time, and will post any such limitations on the product’s page. Stock is allocated solely to completed purchases. Should there be difficulty with the authorization of your credit card or other payment method, no inventory will be allocated to your order and will remain salable to other customers.
springboardstore.com makes every attempt to supply you with the products you order. In the event we confirm orders we are unable to supply, springboardstore.com will contact you to inform you and to offer you alternative products. We will cancel your order for products we cannot supply or you no longer wish to order as a result, and will refund your purchase price for those products.
All Apple branded products include a 1-year limited product warranty against defects in materials and workmanship. You can review Apple’s limited warranty information by clicking on the below links:
One-year limited warranty for new products except iPod and iSight
One-year limited warranty for iPod and iSight
By purchasing at springboardstore.com, you acknowledge that you have had an opportunity to review Apple’s limited warranty terms, are familiar with them, and accept their terms and conditions.
Non-Apple branded products are sold “AS IS” by springboardstore.com, but may be accompanied by their manufacturers’ standard warranties. Springboardstore.com sells “AS IS” products without express or implied warranties from springboardstore.com or Springboard Media. If you have questions about manufacturers’ warranties that accompany such products, please contact the manufacturer of your product. If you need further information, please feel free to utilize the Help Desk from your Account Information page, and springboardstore.com will be glad to assist you.
Return and Refund Policy
If you are not satisfied with your springboardstore.com purchase, please visit your Order History, from your Account Information page, or call 888-988-7717 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, built-to-order, personalized, engraved, or other customized products may not be returned for refund or exchange under any circumstances. If the item is returnable and you send it back to us unopened and in the original box, springboardstore.com will offer you a refund based on the original method of payment. You must return your product to the springboardstore.com warehouse within 7 calendar days of the issuance of the RMA. All products must be returned in the original, unmarked packaging, including any accessories, manuals, documentation and registration that shipped with the product. Springboardstore.com charges a minimum 15% restocking fee on any opened hardware or accessory.
springboardstore.com recommends that you use a shipping carrier that offers shipment tracking for all returns, and that you either insure your package for safe return, or declare the full value of the shipment to protect you in the event of a loss or damage. If you choose not to user a carrier that offers tracking, or insure or declare the full value of the return, you will be responsible for any loss or damage to the product during shipping.
Other Terms and Conditions
springboardstore.com is not responsible for typographical errors and reserves the right to cancel any order you have placed if there was a typographical error on springboardstore.com concerning the pricing or availability of any item.
springboardstore.com reserves the right to change its terms and conditions at any point, for any reason.
springboardstore.com may make changes to product information or prices at any time without advance notice.
springboardstore.com reserves the right to suspend operation or access to springboardstore.com for any reason, which can include modification or changing springboardstore.com, or to perform routine maintenance.
To the extent permitted by law, all sales at springboardstore.com are governed by Pennsylvania law, without giving effect to its conflict of law provisions.
Customer Ratings and Reviews
springboardstore.com encourages its members to rate and review products. All reviews on springboardstore.com are written by actual customers and are viewable to both members and non-members.
As a member of springboardstore.com, you are invited to share your opinion from any product page by clicking on the Write a Review button. Here are a few guidelines to assist you in writing a good review:
Explain why you liked or disliked the product. Focus on your experience using the product.
Avoid single word reviews, bad language, contact information, URLs, or alternative ordering information.
Avoid comments about non-product related issues, such as service, shipping, or sales policies.
While springboardstore.com reserves the right to delete a review that isn’t in compliance with the above guidelines, or that uses inappropriate language, the content of product reviews will not be edited prior to being published.
About the springboardstore.com’s Product Reviews Program.
Thank you for your interest in springboardstore.com’s reviews program. We’re excited to give you the opportunity to submit reviews of Apple and third-party products.
To submit a review, you must first sign in using your springboardstore.com account. If you have never registered with springboardstore.com, you can set up a free account quickly and easily without having to provide credit card or other confidential information. Give us a call at 1-888-988-7717 to set up a free account today.
How does it work? Pretty simple, really. Just write a review of a product like an iPod case or a pair of headphones and click Submit. If there are any immediate problems with the review, the system will catch them and ask you to change the review.
Springboardstore.com reserves the right to remove a review at any time.
Be sure to rate each product from one to five stars. The rating displayed on the product page reflects an average of all customer submissions.
Terms & Conditions
Visitors to springboardstore.com may submit reviews of select Apple and third-party products, provided that the content is not illegal, inaccurate, obscene, threatening, libelous or defamatory, violating any third-party rights (including intellectual property or privacy rights), or otherwise injurious or objectionable, and does not consist of or contain political campaigning or commercial solicitation. Additionally, content must not focus on service and support, shipping, or software/hardware up-to-date policies. You may not use a false email address, pretend to be another person or entity, or otherwise mislead others. springboardstore.com reserves the right (but has no obligation) not to publish any review. You may not submit more than one review per product. springboardstore.com has the right but not the obligation to monitor or remove any content.
If you do submit a review, and unless we indicate otherwise, you grant Springboard Media, its affiliates and sublicensees a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right and license (i) to use, reproduce, store, modify, adapt, publish, translate, create derivative works from, distribute, and display your content throughout the world in any media and (ii) to use, reproduce, distribute and display the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate and not misleading; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Springboard Media, its affiliates and sublicensees for all claims and damage resulting from (i) any and all content you supply and (ii) your violation of these Terms and Conditions.
Springboard Rewards Points
springboardstore.com is pleased to provide our customers with our Springboard Rewards Points program.
Customers who purchase qualifying products will accrue Rewards Points on their account to be redeemed during checkout and applied to the total balance due. In cases where the use of Rewards Points reduces the cost of the products purchased to zero, customers are still responsible for any associated sales tax, and/or shipping costs.
The Rewards Points accrued from purchasing products varies by product. Each item for sale on springboardstore.com is assigned a Rewards Point value and listed on every product detail page. springboardstore.com retains the right to increase, decrease, and/or eliminate the number of Rewards Points associated with any product any time without warning.
Should the Rewards Points increase on a product that has been previously purchased, no credit will be given. All Rewards Points are accrued at the time of purchase based on the assigned value at that point in time.
Springboard Rewards Points are non-transferable.
Springboard Rewards Points can be used on any items for sale on springboardstore.com without limitation.
To redeem Rewards Points, you must must sign on to your online account at springboardstore.com. You can visit your Account Page at anytime to view accrued Rewards Points.
Rewards Points applied to order items that are subsequently returned or exchanged will be credited back to your account.
Any Rewards Points earned on purchases that are later returned will be removed from your account. If your Rewards Points balance is insufficient at the time of return, 10% of the remaining Rewards Points will be deducted from the monies returned.
springboardstore.com retains the right to modify and/or eliminate the program at any time for any reason.